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If I receive a disconnection notice from an Oklahoma Corporation Commission regulated electric, natural gas or water company, what are my rights?
The first thing to do is contact the utility company if
you have any questions about the bill. MOST IMPORTANT:
contact the utility as soon as you receive the notice.
If you cannot pay the bill in full, you may request a
list of agencies that provide monies to help customers
pay their utility bills.
The Oklahoma Corporation Commission has established rules
for those utilities to provide payment agreements which
will allow the customer to pay out the high bill with
future current bills.
The payment agreement is based upon the following
criteria: 1) Consumer's gross income less employer
deductions; 2) Size of the delinquent account; 3)
Consumer's ability to pay; 4) Consumer's payment
history with the utility; 5) Length of time and reasons
why the debt has not been paid; 6) Other extraordinary
expenses of the consumer; 7) Loss of income through
unemployment or illness; 8) Any other relevant factors
concerning the circumstances of the consumer; 9) The
payments under such as agreement need not be equal in
With a change in the disconnection rules, consumers
cannot pay the bill on the scheduled day of
disconnection in order to avoid disconnection. The
bill has to be paid not later than the day prior to
the disconnection with the consumer notifying the
utility of the payment.
Unresolved settlements or complaints may be addressed to
the Public Utility Complaints Department of the Consumer
Services Division for investigation and mediation.
Corporation Commission, Oklahoma - OCC